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TELUS Account Manager Interview

April 18, 2017, 6:30 am
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Difficult Interview – Overall Positive Experience – Yes, and I accepted – Tue, 18 Apr 2017

Interviewed Jan 2,017 in Toronto, ON (took 45 days)
One personal interview with hiring manager, interview with hr over the phone. Then the 3 part formal interview assessment. A reference and background check will follow if your application is successful.

Interview Questions
What skills do you bring to the table
Answer Question

Other Details
The interview consisted of Phone Interview, 1:1 Interview, Group/Panel Interview, Presentation, Personality Test and Background Check

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TELUS Sales Associate Interview

April 28, 2017, 10:15 pm
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Easy Interview – Overall Negative Experience – Yes, but I declined – Fri, 28 Apr 2017

Interviewed Apr 2,017 in Calgary, AB (took 4 days)
Applied and then got a call the next day about an interview. The application process was relatively fast. I had to go through two interviews and it definitely didn't fit the job title and description that I applied for. The sales associate position mostly seemed like it would be for the in store retail environment but she told me it would be trade shows, events, door to door and so on which I was uncomfortable with. It seemed sketchy because it didn't feel like I really earned the job as they were more of trying to sell the job to me. What I thought would be a sales associate turned out to be a junior marketing consultant which felt like a lot more work than I intended for. And the hours were crazy as it required you to work full time with 9-6 shifts mon-fri and 12-8 on Saturdays. The pay would be good but it just wasn't what I was looking for as they kept talking about manager positions and how to get promoted in the company trying to sell this job to me.

Interview Questions
What does leadership mean?
Answer Question

What is leadership to you and what are the 3 main qualities of a leader?
Answer Question

Other Details
The interview consisted of Phone Interview, 1:1 Interview and Background Check

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TELUS Customer Service Representative Interview

May 5, 2017, 9:46 pm
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Very Easy Interview – Overall Neutral Experience – Yes, and I accepted – Fri, 5 May 2017

Interviewed Feb 2,013 in Calgary, AB (took 9 days)
The hiring is fast paced. They call me on Monday for interview and i was interviewed on Tuesday. I started working on the folloeing week. If you have all the necessary requirements, you can start your work if you get hired on the following week.

Interview Questions
What's your typing speed?
Answer Question

Other Details
The interview consisted of Phone Interview, Personality Test and Presentation

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TELUS null Interview

May 12, 2017, 7:57 am
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Easy Interview – Overall Negative Experience – Yes, but I declined – Fri, 12 May 2017

Interviewed (took 62 days)
Direct to consumers is a door to door sales position. The Summer Student Sales Representative hiring event took place at Telus HQ with dozens of student at a time. The group of students get to hear a presentation about the job and how great it is. Be careful because it is not Telus that hires the sales people, it's a company known as Upstat Marketing which Telus contracts to do their sales. The guys are really charismatic and they merely use the Telus HQ to affirm it's legitimacy. Talking to other students there, alot of us thought this job was super sketchy. Do your research on Upstat Marketing before you commit to the job because that's who you are really working for.

Interview Questions
Do you easily give up?
Answer Question

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TELUS Sales Representative Interview

May 14, 2017, 2:04 pm
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Average Interview – Overall Positive Experience – Yes, and I accepted – Sun, 14 May 2017

Interviewed May 2,017 in Mississauga, ON (took 15 days)
I applied online and received a call about a week later from HR where I was asked a few questions to get to know my work background a little better. She then schedules an interview with the store manager for a few days after. The interview took about an hour, and a lot of it was the manager telling me exactly what the job entails. Because I had previous wireless sales experience he also asked a lot of questions about that. He calls me about two days later and says he already filled the position but forwarded my resume to a store closer to me who was hiring as well. I went in for another interview with that manager, where the interview also took about an hour. Same type of questions that I had with the previous interview. That manager calls me about two days later and offers me the job.

Interview Questions
Describe a time where you went above and beyond for a customer
Answer Question

Tell me about yourself
Answer Question

Sell me this phone.
Answer Question

Other Details
The interview consisted of Phone Interview, 1:1 Interview and Background Check

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TELUS PM II Interview

June 2, 2017, 6:53 pm
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Average Interview – Overall Positive Experience – Yes, and I accepted – Fri, 2 Jun 2017

Interviewed Feb 2,014 in Vancouver, BC (took 14 days)
The main interview with the hiring manager was a meeting; 15 minutes presentation plus panel interview. I was supposed to introduce myself, present what I know about the company and what I know about their ongoing projects.

Interview Questions
Explain if I had a push back from a customer? Explain a situation when I was working with a tough customer and how I managed him/her? Explain how I resolved team conflicts?
Answer Question

Other Details
The interview consisted of Phone Interview, Group/Panel Interview, Skills Test, Background Check and Presentation

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TELUS Infrastructure Interview

June 7, 2017, 7:03 pm
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Average Interview – Overall Neutral Experience – Yes, and I accepted – Wed, 7 Jun 2017

Interviewed Nov 2,013 (took 14 days)
Two interviews were conducted. First one was in person with people who would have nothing do with the job or role. The second was over the phone with 2 direct managers who were involved for the first few months.

Interview Questions
How would I approach difficult situations?
Answer Question

Other Details
The interview consisted of Phone Interview, Group/Panel Interview, Skills Test, Personality Test and Background Check

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TELUS Sales Representative Interview

June 13, 2017, 8:36 pm
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Easy Interview – Overall Positive Experience – Yes, and I accepted – Tue, 13 Jun 2017

Interviewed Jun 2,017 in Calgary, AB (took 21 days)
First, I had to take an online behavioral test sent from the recruiter. I was then contacted by an HR recruiting representative and had a quick 15 minute over the phone interview. A day later, I received a call from the store manager and went in for a face to face interview. There were 2 people interviewing me.

Interview Questions
Tell me about yourself?
Answer Question

Other Details
The interview consisted of Phone Interview, 1:1 Interview, Personality Test and Background Check

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TELUS Team Manager Interview

June 16, 2017, 9:16 pm
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Difficult Interview – Overall Positive Experience – Yes, and I accepted – Fri, 16 Jun 2017

Interviewed Feb 2,013 in Montreal, QC (took 3 days)
It was tough , had to go through an interview with two managers and then had to present a business case . You will be asked questions and expected to answer in BAR or STAR format , background , your specific actions and results.

Interview Questions
Tell us of a time where you had more than one important task to complete around the same time and how did you go about to fix them.
Answer Question

Other Details
The interview consisted of 1:1 Interview, Group/Panel Interview, Skills Test and Presentation

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TELUS Incident Manager Interview

June 24, 2017, 1:08 pm
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Average Interview – Overall Positive Experience – Yes, and I accepted – Sat, 24 Jun 2017

Interviewed in Burnaby, BC (took 21 days)
The interview was held in person at a Telus head office. Questions asked are to understand your thought process in the moment to confirm you have the correcting thinking path. Focusing on multi tasking, thinking out of the box and being self managed.

Interview Questions
Why is a man whole round?
View Answers (1)

You are provided a 4 page incident report which you are to summarize for the CEO. You have 30 min to complete.
View Answers (1)

Other Details
The interview consisted of 1:1 Interview, Skills Test, Personality Test and Presentation

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TELUS Channel Care Agent Interview

June 27, 2017, 12:15 am
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Average Interview – Overall Positive Experience – Yes, and I accepted – Tue, 27 Jun 2017

Interviewed Oct 2,013 in Montreal, QC (took 14 days)
One test sent online One interview over the phone One interview face-to-face Three to four months training depending on department All my training was located in ville st laurent (cote-vertu) department. At the end of each training, there is a one hour test that you have to pass in order to qualify and be hired.

Interview Questions
Previous experience? Why Telus? Where do I plan to be in next 3-5 years?
Answer Question

Other Details
The interview consisted of Phone Interview, 1:1 Interview, Skills Test, Personality Test, Background Check and Presentation

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TELUS Director Interview

July 12, 2017, 10:32 pm
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Average Interview – Overall Positive Experience – No – Wed, 12 Jul 2017

Interviewed Feb 2,017 in Vancouver, BC
HR Screening. Then provided real case situation: Specifically, I was provided 5 to 10 challenge themes in the business, and improve the business on those factors. Situational interview questions in panel interview. Next stage interview with two senior executives.

Interview Questions
Greatest Strengths, current development opportunities.
Answer Question

Describe different leaderships, describe your own
Answer Question

Other Details
The interview consisted of Phone Interview, Group/Panel Interview and Background Check

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TELUS Sales Representative Interview

July 14, 2017, 2:49 pm
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Average Interview – Overall Positive Experience – Yes, and I accepted – Fri, 14 Jul 2017

Interviewed May 2,015 in Edmonton, AB
one phone interview, then got an interview in person with two managers. Took about 30 minutes, asked generic retail questions. Got a phone call the next day and the back check was complete the day after that. Pretty standard, nothing special.

Interview Questions
What to do if you see someone doing something unethical?
Answer Question

Other Details
The interview consisted of Phone Interview, Presentation and Drug Test

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TELUS Product Owner Interview

July 17, 2017, 9:25 am
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Easy Interview – Overall Negative Experience – No – Mon, 17 Jul 2017

Interviewed
Long winded and very choppy - I was bounced around to a few different people and two of the four people i was in contact with stopped working there during my interview process (might have been let go/quit?). I was called in for an interview but wasn't given a date or time and then I got radio silence from them - due to the fact that my contacts suddenly stopped working there. Anyway, it just seems like their team is poorly organized and there's very little communication going on across teams and within the HR team as well. I seem to have just "fallen off", even after being bounced around various people and frequently checking in. They just stopped responding to my messages.

Interview Questions
Are you okay with a precarious work situation? (Contract position)
View Answers (1)

Other Details
The interview consisted of Phone Interview and Presentation

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TELUS Customer Loyalty Specialist Interview

July 20, 2017, 2:48 pm
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Average Interview – Overall Positive Experience – Yes, and I accepted – Thu, 20 Jul 2017

Interviewed Jan 2,014 in Burnaby, BC
If selected, you'll get a call from Telus that is an introduction call ranging from 15-20 minutes. If successful, you'll be sent 2 skills assessment test. After that, you'll be contacted via email for an in person interview.

Interview Questions
Why do you want to work here?
Answer Question

Other Details
The interview consisted of Phone Interview and Presentation

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TELUS Vendor Manager Interview

July 26, 2017, 11:03 pm
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Difficult Interview – Overall Positive Experience – No – Wed, 26 Jul 2017

Interviewed Jun 2,017 in Vancouver, BC
I was introduced by a recruiter to Telus, i went through 3 interviews. First one was a telephone interview, tge second one was in person interview & the third one again a telephone interview, all technical and behavioral quedtions.

Interview Questions
Describe a situation you had to risk beyond your authority
Answer Question

Other Details
The interview consisted of Phone Interview, 1:1 Interview, Group/Panel Interview and Background Check

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TELUS Site Lead Interview

August 4, 2017, 7:57 am
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Average Interview – Overall Positive Experience – No – Fri, 4 Aug 2017

Interviewed Jul 2,017 in Montreal, QC
Contacted by recruiter for first step. Pleasant, efficient and thorough. Standard questions, skills review, interest in the role, knowledge or organization. Had follow up with recruiting Director, again thorough, cordial, professional. Company cares about the employee / "recruitee" experience., aligned with the brand.

Interview Questions
If I cold change anything in the various functions I held, what would it be? Why?
Answer Question

Other Details
The interview consisted of Phone Interview and 1:1 Interview

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TELUS Manager Interview

August 17, 2017, 5:22 pm
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Interview – Overall Neutral Experience – No – Thu, 17 Aug 2017

Interviewed Jul 2,017 in Vancouver, BC
Applied through a recruiter with Telus Digital. Phone interview. The questions were presented rather rapid fire and awkwardly, feeling a bit like a competition. Not sure why they decided to take that tact, as it was a bit silly. Seemed to get stuck on some of the industry background, which showed some conceptual inflexibility around experience analysis and competency evaluation. Otherwise was an interesting chat, although some questions seemed to poke at competencies (I have) that would not be directly related to the role. Feedback took several weeks, which didn't evidence a coherent supply chain for the recruitment and onboarding process. The screening questions seem to be pursuing a specific demographic, which is not uncommon for startup cultures.

Interview Questions
Experience in startup and agile environment
Answer Question

Experience with scrums
Answer Question

Experience with digital products in a supply chain environment
Answer Question

Other Details
The interview consisted of Phone Interview

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TELUS Business Consultant Interview

August 24, 2017, 10:46 am
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Difficult Interview – Overall Negative Experience – No – Thu, 24 Aug 2017

Interviewed Feb 2,017 in Edmonton, AB
E-mail from in house recruiter followed up by a call (1 hour). Completed a strategy overview document on what I would do in my first 30/60/90 days. Then progressed onto a webex interview with 4 individuals from Calgary and Vancouver so 4 separate screens on my computer. I was prepared for full webex (audio and visual), but they were only set up for video so I had to use my phone as well as computer at the last minute. Every single question was a negative situational/behaviour based interview. Seriously, you prepare for 1 or 2 of these questions, but not the whole interview, they just kept on coming. There were no positive questions. It was very demoralizing.

Interview Questions
tell me about a time when a project went completely sideways, how did you deal with it?
Answer Question

Tell me about the worst organisational change you have gone through that impacted you personally?
Answer Question

Tell me about a time you received very negative feedback from a Manager, why and how did you deal with it?
Answer Question

Tell me about a time that a leader was adamant about doing something that you disagreed with, how did you manage this and outcome?
Answer Question

Other Details
The interview consisted of Phone Interview, Group/Panel Interview and Presentation

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TELUS Automation Tester Interview

August 27, 2017, 5:06 pm
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Very Easy Interview – Overall Negative Experience – No – Sun, 27 Aug 2017

Interviewed Jun 2,017
I applied for the role of Automated Tester at Telus Digital through an agency. Initially had a screening Interview with HR which I cleared post which was called for final interview. Before going for the final interview, I was instructed by the agency that Telus Digital works like a startup and has so called casual culture and like people who dress casually. I found it bit strange that a company gives importance to such things rather than technical skills of the candidates. On the day of the interview, I met one person who took me to the interview room which had two more people. They walked through my resume and experience. I answered all the technical questions. Post the technical questions they try to make small talk . I talked casually with them and they also introduced me to the team. I almost felt that I might be chosen for the role but also had a feeling that they wanted me to have long conversation with them about some stupid random topics. They did not care about my time and the fact that i took time out of my schedule to attend the interview. Well, next day I got feedback. I was given a very vague reason for rejection. They said technically m good but not a cultural fit. This was a big shock for me. I don't understand how do you reject person based on that. These people want just extroverts as part of their team and they are nothing of an inclusive workplace they claim they are. So my advice to all Interviewers if you are introvert you are wasting your time and energy in applying a role at Telus Digital

Interview Questions
BDD, Automation Framework etc
Answer Question

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